Salesmartly

Salesmartly is a comprehensive multichannel customer engagement and SCRM platform, combining live chat, chatbot automation, customer segmentation, and marketing analytics.
It allows businesses to manage customer conversations across Website Live Chat, WhatsApp, Telegram, Messenger, LINE, Instagram, and Email, all from one dashboard. You can view customer profiles, message history, and trigger automated workflows — such as welcome messages, abandoned cart follow-ups, or broadcast campaigns.

The system also supports:

Free Plan: Includes live chat, basic automation, and 1 team member.

Automation Tools: Keyword triggers, AI chatbots, broadcast messages.

CRM Features: Customer tagging, remarketing, lead scoring, and funnel tracking.

Integrations: API access, CRM export, WhatsApp official API, Shopify, and WordPress plugins.

Analytics: Tracks message open rates, conversion paths, and user behavior in real-time.

Salesmartly is popular among e-commerce and SaaS companies for its balance between CRM power and chatbot convenience — especially suitable for global users managing multiple messaging apps.